My Dream Flooring
Frequently Asked Questions…
It’s really easy. At My Dream Flooring, there is no credit limit! You can get as much flooring as you need for your home. If your order exceeds £500, we will require a larger deposit to ensure everything runs smoothly, but there’s no cap on the amount of flooring you can purchase.
How does it work?
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Booking an Appointment: To book your appointment, we’ll need the following details:
- Full Name
- First Line of Address
- Postcode
- Mobile Number
- Email Address
- Type of Flooring
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Measurement Appointment: A member from the office, or your local rep, will contact you to arrange a date for measurements. Some reps manage their own diaries, while the office manages others. If you’re unsure, just let us know, and we’ll confirm whether we can assist with booking or if you’ll need to contact the rep directly to schedule.
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Fitting Timeline: The average wait time for fitting is around 4 weeks. During this time, we expect you to make your weekly, fortnightly, or monthly payments. We do not conduct credit checks or charge interest; the payments help ensure that you’re committed to your plan.
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Fitting Process:
- Once your fitting date is confirmed (approximately 1-2 working days after your measurement appointment), the fitter will contact you on the day of fitting with an estimated time, based on their schedule.
- After the flooring is installed, you will pay the fitter directly the fitting fee that was provided to you during your measurement appointment. All details will be outlined in your contract.
- If you need to rebook your fitting appointment, the quickest way to resolve this is by calling our office. If there are any issues on our end, we will contact you to reschedule for a convenient day.
If you have any questions or need assistance, please don’t hesitate to reach out!
At My Dream Flooring, we’re proud to serve a wide range of locations across Scotland, the North East, North West, Yorkshire, and the West Midlands. Here’s a breakdown of the areas we cover, grouped by region:
Scotland
- Glasgow (G)
- Falkirk (FK)
- Kirkcaldy (KY)
- Motherwell (ML)
- Kilmarnock (KA)
- Paisley (PA)
- Edinburgh (EH)
- Tweedale (TD)
- Dumfries & Galloway (DG)
North East England
- Carlisle (CA)
- Newcastle (NE)
- Durham (DH)
- Sunderland (SR)
- Darlington (DL)
- Teesside (TS)
Yorkshire
- Bradford (BD)
- Leeds (LS)
- Halifax (HX)
- Huddersfield (HD)
- Wakefield (WF)
West Midlands
- Dudley (DY)
- Shrewsbury (SY)
- Telford (TF)
- Wolverhampton (WV)
- Walsall (WS)
- Birmingham (B)
North West England
- Blackburn (BB)
- Bolton (BL)
- Oldham (OL)
- North West Manchester (M)
If you have any questions or need assistance, please don’t hesitate to reach out!
There is NO interest added to your agreement. What you see is what you pay.
At My Dream Flooring we do not do a credit check. However, we do carry out an ‘Affordability checker’ to ascertain you can afford the repayments.
We ask that you pay a minimum weekly payment of £15.00. However, you can pay more if you feel you can. You can even make ‘one of payments’ to reduce your limit.
Once your balance is down to £50.00 you can have another item of flooring. This will be dependant on a good payment history and if it is appropriate for you to take on extra financial responsibility.
You can carry out one of the following:-
- Visit www.mydreamflooring.co.uk and fill in the online form
- Call 0800 246 1556
- Send an e-mail to sales@mydreamflooring.co.uk
- Check social media for our local Sales representative.